NTS Estate Agency and NTS Letting Agency Teams

NTSEAT statement - conditional selling

​Following the BBC Panorama investigation into conditional selling, a spokesperson for the National Trading Standards Estate Agency Team said:

National Trading Standards publishes guidance on Part A material information for property listings

The National Trading Standards Estate and Letting Agency Team (NTSELAT) has published new guidance to help agents ensure they are meeting their requirements under Part A of the process to improve material information in property listings.

‘Price on application’ in property listings deemed unlawful as National Trading Standards publishes opinion

National Trading Standards Estate and Letting Agency Team (NTSELAT) has today published its opinion*, developed with the Competition and Markets Authority (CMA), that the use of ‘POA’ or ‘price on application’ in property listings (principally sales listings) contravenes consumer protection legislation.

Material information for property listings announced

A property's council tax band or rate and the property price and tenure information (for sales) must be included on all property listings by the end of May 2022 and these data fields will start to appear on portals over the coming weeks.These changes represent the first phase of a project by the National Trading Standards Estate and Letting Agency Team, in partnership with industry leaders and the UK’s major property portals*, to define what constitutes material information for property listings.

​Disclosure of hidden referral fees should be made mandatory

Review into referral fees in the estate agency industry published

ASA will now refer property raffle complaints to NTSELAT

A new approach to handling complaints about ads for property raffles has been agreed by the Advertising Standards Authority (ASA) and National Trading Standards Estate and Letting Agency Team (NTSELAT).

Estate agents urged to provide feedback on referral fees guidance

The National Trading Standards Estate & Letting Agency Team and The Property Ombudsman have today launched a survey to assess awareness and uptake of the transparency rules around referral fees linked to property buying and selling.

BBC Radio 4 report on ‘Quick Sale Agents’

Additional guidance on estate agency redress scheme membership issued

Additional guidance on who should join an approved redress scheme if they work within the estate agency industry has today been issued.

Statement responding to The Property Ombudsman’s update to its Code of Practice

James Munro, Team Leader of the National Trading Standards Estate Agency Team, said:

Estate agents warned over 'portal juggling'

​Illegal practice that misleads homebuyers on property websites in the spotlight.

Third UK redress scheme approved

A third UK redress for the property sales sector has been approved by the National Trading Standards Estate Agency Team.

Estate agency enforcement toolkit available for trading standards

A new and innovative enforcement toolkit which has been designed to assist local authority trading standards enforcement staff to determine the levels of compliance of local estate agents has been launched.

Updated property sales guidance issued

An updated version of the Guidance of Property Sales has today (Tuesday 1 September) been launched by the National Trading Standards Estate Agency Team.