Estate Agency Team
The National Trading Standards Estate Agency Team protects consumers and businesses by enforcing the Estate Agents Act (1979). The team leads investigations, provides advice and guidance and builds expertise in the application and interpretation of estate agency legislation with a view to sharing this with colleagues across the enforcement community.
The National Trading Standards Estate Agency Team is responsible for:
- issuing individual banning or warning orders under the Estate Agents Act
- maintaining a public register of such banning or warning orders
- approving and monitoring consumer redress schemes
- providing specific advice and guidance to businesses and consumers about their rights and obligations under the Act
More information on the National Trading Standards Estate Agency Team, including advice for estate agents and consumers, is available here.
Estate Agency Team Press Releases
Additional guidance on estate agency redress scheme membership issued
4th October 2016
Statement responding to The Property Ombudsman’s update to its Code of Practice
28th September 2016
Estate agents warned over 'portal juggling'
11th August 2016
South Wales quartet banned from estate agency work
6th June 2016
Estate agent banned following successful legal action by National Trading Standards Estate Agency Team
25th May 2016
The National Trading Standards Work Areas
National Trading Standards has teams overseeing a range of issues, from copycat websites to doorstep crime.
Consumer Harm Report 2017
National Trading Standards (NTS) prevented nearly £127 million in losses to consumers and businesses over the last year, new figures from the third annual Consumer Harm Report reveal. This represents an increase of more than a third on last year and takes the total losses prevented by NTS over the last three years to nearly half a billion pounds (over £471 million).
Scams Awareness Month 2017
Citizens Advice and partners across the consumer protection landscape are leading activities throughout the month of July for Scams Awareness Month.
Consumer Harm Report 2015-16
National Trading Standards’ annual Consumer Harm Report highlights key data and emerging threats to consumers