English / Cymraeg
Contact National Trading Standards
For Consumer Advice
If you have a complaint about goods or services, please contact Citizens Advice for information and advice:
You can call the Citizens Advice consumer helpline on 03454 04 05 06 and may speak to a Welsh-speaking adviser on 03454 04 05 05.
|Please note: National Trading Standards cannot help members of the public with specific complaints or advice about goods, services or specific businesses.|
To find your local trading standards office
If you would like to contact your local authority trading standards service, please enter your postcode on the Trading Standards Institute web site to find a Trading Standards office near you.
To report a loan shark
Loan sharks are illegal moneylenders who often charge very high interest rates. You can check if a company is authorised to lend money and report loan sharks anonymously. If you spot a loan shark or you’ve borrowed money from one you can report them anonymously.
Advice for businesses
If you are a business that sells goods and/or supplies services to consumers, please visit the Chartered Trading Standards Institute Business Companion site.
For Media Enquiries
Please contact the National Trading Standards Communications Team on 020 7025 7570 or email firstname.lastname@example.org
For Trading Standards Enquiries
If you are a trading standards practitioner, please visit the ACTSO website for further information.
For more information about trading standards services in Scotland, please visit the Trading Standards Scotland web site www.tsscot.co.uk or the Society of Chief Officers of Trading Standards in Scotland website www.tradingstandards.scot.
For Any Other Enquiries
If you are a trading standards professional or a government department please email email@example.com or contact the National Trading Standards Programme Office on 0345 608 9515. Alternatively, you can write to National Trading Standards,1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon, Essex SS15 6TH. (Please note the Programme Office are not able to provide people with consumer advice).
The National Trading Standards Work Areas
National Trading Standards has teams overseeing a range of issues, from copycat websites to doorstep crime.
Man who claimed to 'cure cancer' with blood test and food fined and handed Criminal Behaviour Order
20th April 2018
Seven sentenced for mobility product scam
19th April 2018
Consumer Harm Report 2017
National Trading Standards (NTS) prevented nearly £127 million in losses to consumers and businesses over the last year, new figures from the third annual Consumer Harm Report reveal. This represents an increase of more than a third on last year and takes the total losses prevented by NTS over the last three years to nearly half a billion pounds (over £471 million).
Scams Awareness Month 2017
Citizens Advice and partners across the consumer protection landscape are leading activities throughout the month of July for Scams Awareness Month.
Consumer Harm Report 2015-16
National Trading Standards’ annual Consumer Harm Report highlights key data and emerging threats to consumers