English / Cymraeg
For Consumer Advice
If you have a complaint about goods or services, please contact Citizens Advice for information and advice:
You can call the Citizens Advice consumer helpline on 03454 04 05 06 and may speak to a Welsh-speaking adviser on 03454 04 05 05.
|Please note: National Trading Standards cannot help members of the public with specific complaints or advice about goods, services or specific businesses.|
To find your local trading standards office
If you would like to contact your local authority trading standards service, please enter your postcode on the Trading Standards Institute web site to find a Trading Standards office near you.
To report a loan shark
Loan sharks are illegal moneylenders who often charge very high interest rates. You can check if a company is authorised to lend money and report loan sharks anonymously. If you spot a loan shark or you’ve borrowed money from one you can report them anonymously.
Advice for businesses
If you are a business that sells goods and/or supplies services to consumers, please visit the Chartered Trading Standards Institute Business Companion site.
For Trading Standards Enquiries
If you are a trading standards practitioner, please visit the ACTSO website for further information.
For more information about trading standards services in Scotland, please visit the Trading Standards Scotland web site www.tsscot.co.uk or the Society of Chief Officers of Trading Standards in Scotland website www.tradingstandards.scot.
For Any Other Enquiries
If you are a trading standards professional or a government department please email firstname.lastname@example.org or contact the National Trading Standards Programme Office on 0345 608 9515. Alternatively, you can write to National Trading Standards,1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon, Essex SS15 6TH. (Please note the Programme Office are not able to provide people with consumer advice).
The National Trading Standards Work Areas
National Trading Standards has teams overseeing a range of issues, from copycat websites to doorstep crime.
New Resources to Educate Young People on Fraud and Scams
12th September 2019
Retailers urged to do more to stop the sale of knives to under 18s
29th August 2019
Consumer Harm Report 2018
National Trading Standards’ annual Consumer Harm Report reveals more consumer detriment prevented and record prison sentences handed down. Report also highlights new and emerging threats facing consumers and businesses.
Friends Against Scams
Friends Against Scams is a National Trading Standards (NTS) Scams Team initiative, which aims to protect and prevent people from becoming victims of scams by empowering communities to Take a Stand Against Scams.
Scams Awareness Month 2018
Scams Awareness Month is a yearly campaign which aims to create a network of confident, alert consumers who ‘don’t miss a trick’ when it comes to scams. Scams Awareness Month 2018 will take place in June.