English / Cymraeg


For Consumer Advice

If you have a complaint about goods or services, please contact Citizens Advice for information and advice:

Visit the citizens advice website

You can call the Citizens Advice consumer helpline on 03454 04 05 06 and may speak to a Welsh-speaking adviser on 03454 04 05 05.

Please note: National Trading Standards cannot help members of the public with specific complaints or advice about goods, services or specific businesses.

To find your local trading standards office

If you would like to contact your local authority trading standards service, please enter your postcode on the Trading Standards Institute web site to find a Trading Standards office near you.

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To report a loan shark

Loan sharks are illegal moneylenders who often charge very high interest rates. You can check if a company is authorised to lend money and report loan sharks anonymously. If you spot a loan shark or you’ve borrowed money from one you can report them anonymously.

Report a loan shark

Advice for businesses

If you are a business that sells goods and/or supplies services to consumers, please visit the Chartered Trading Standards Institute Business Companion site.


For Trading Standards Enquiries

If you are a trading standards practitioner, please visit the ACTSO website for further information.

Visit the ACTSO Website

For more information about trading standards services in Scotland, please visit the Trading Standards Scotland web site or the Society of Chief Officers of Trading Standards in Scotland website

For Any Other Enquiries

If you are a trading standards professional or a government department please email or contact the National Trading Standards Programme Office on 0345 608 9515. Alternatively, you can write to National Trading Standards,1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon, Essex SS15 6TH. (Please note the Programme Office are not able to provide people with consumer advice).

Protecting Consumers & Safeguarding Businesses

The National Trading Standards Work Areas

National Trading Standards has teams overseeing a range of issues, from copycat websites to doorstep crime.

Work Areas

Latest Headlines

Rise in Modern Slavery in Fraud and Scams

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21st November 2019

Current Campaigns