National Trading Standards Estate and Letting Agency Team
The National Trading Standards Estate and Letting Agency Team protects consumers and businesses by enforcing the Estate Agents Act (1979) and the Tenant Fees Act 2019.
Funded by the Ministry of Housing, Communities and Local Government; letting agency regulation (covering England) is led by Bristol City Council and estate agency enforcement (across the UK) is operated from Powys County Council. The team work closely with local authorities who have local enforcement responsibilities.
The team is primarily responsible for the regulation of estate agency work in the UK and letting agency work in England, specifically:
- overseeing the operation of relevant estate and letting agency legislation
- issuing prohibition and formal warning orders to those found unfit to engage in estate agency work in the UK
- approving & overseeing the UK’s consumer redress schemes, Ombudsmen, and Alternative Dispute Resolution entities in the estate agency sector
- issuing guidance and advice for the public, businesses and enforcement authorities on estate agency work in the UK and relevant letting agency work in England.
More information on the National Trading Standards Estate and Lettings Agency Team, including advice for estate agents and consumers, is available here www.ntselat.uk
National Trading Standards Estate and Letting Agency Team Press Releases
Redress scheme warning for Estate and Letting Agents
24th July 2019
New team to help ensure estate and letting agents act within the law
17th April 2019
National Trading Standards Estate Agency Team launches new industry guidance on referral fees
28th February 2019
National Trading Standards Estate Agency Team launch new leasehold guidance
29th January 2019
NTSEAT launches agent survey into use of referral fees
19th June 2018
The National Trading Standards Work Areas
National Trading Standards has teams overseeing a range of issues, from copycat websites to doorstep crime.
Consumer Harm Report 2018
National Trading Standards’ annual Consumer Harm Report reveals more consumer detriment prevented and record prison sentences handed down. Report also highlights new and emerging threats facing consumers and businesses.
Friends Against Scams
Friends Against Scams is a National Trading Standards (NTS) Scams Team initiative, which aims to protect and prevent people from becoming victims of scams by empowering communities to Take a Stand Against Scams.
Scams Awareness Month 2018
Scams Awareness Month is a yearly campaign which aims to create a network of confident, alert consumers who ‘don’t miss a trick’ when it comes to scams. Scams Awareness Month 2018 will take place in June.