Estate Agency Team
The National Trading Standards Estate Agency Team protects consumers and businesses by enforcing the Estate Agents Act (1979). The team leads investigations, provides advice and guidance and builds expertise in the application and interpretation of estate agency legislation with a view to sharing this with colleagues across the enforcement community.
The National Trading Standards Estate Agency Team is responsible for:
- issuing individual banning or warning orders under the Estate Agents Act
- maintaining a public register of such banning or warning orders
- approving and monitoring consumer redress schemes
- providing specific advice and guidance to businesses and consumers about their rights and obligations under the Act
More information on the National Trading Standards Estate Agency Team, including advice for estate agents and consumers, is available here.
New industry guidance on referral fees published by the National Trading Standards Estate Agency Team in February 2019 can be downloaded here.
Estate Agency Team Press Releases
National Trading Standards Estate Agency Team launches new industry guidance on referral fees
28th February 2019
National Trading Standards Estate Agency Team launch new leasehold guidance
29th January 2019
NTSEAT launches agent survey into use of referral fees
19th June 2018
Additional guidance on estate agency redress scheme membership issued
4th October 2016
Statement responding to The Property Ombudsman’s update to its Code of Practice
28th September 2016
The National Trading Standards Work Areas
National Trading Standards has teams overseeing a range of issues, from copycat websites to doorstep crime.
Consumer Harm Report 2018
National Trading Standards’ annual Consumer Harm Report reveals more consumer detriment prevented and record prison sentences handed down. Report also highlights new and emerging threats facing consumers and businesses.
Friends Against Scams
Friends Against Scams is a National Trading Standards (NTS) Scams Team initiative, which aims to protect and prevent people from becoming victims of scams by empowering communities to Take a Stand Against Scams.
Scams Awareness Month 2018
Scams Awareness Month is a yearly campaign which aims to create a network of confident, alert consumers who ‘don’t miss a trick’ when it comes to scams. Scams Awareness Month 2018 will take place in June.