Suspected computer software fraudsters arrested

Three people suspected of being involved in computer fraud have been arrested. Trading standards officers and police officers executed entry warrants at the homes of a 64 year old man and a 34 year old woman in Birmingham, and a 34 year old man in Swindon. They have been interviewed and released pending further investigation. A 65 year old woman from Tamworth agreed to be interviewed by police without the need for arrest. A further suspect remains at large.

The operation was led by officers of the National Trading Standards eCrime Team supported by officers from West Midlands, Staffordshire and Wiltshire police services.

The alleged scam involves victims being told on the phone or on a pop up ‘on screen’ message that they have problems with their computers. They are persuaded that the fictitious problem can be fixed for a fee and are usually tricked into giving remote access to their computers. This allows the fraudster to introduce viruses and malware permitting their personal data to be accessed.

Lord Toby Harris, Chair of National Trading Standards, said:

“If someone you don’t know asks for remote access to your computer or other devices, it should set alarm bells ringing. If you think you have been targeted by a computer fraudster or know anyone who has been affected, report it to Action Fraud on 0300 123 2040.

Jonathan Frost of the City of London Police’s National Fraud Intelligence Bureau said:

“Computer software service fraud is an increasing problem with more than 20,000 instances reported to Action Fraud last year*. If you receive an unexpected call from anyone suggesting that there is a problem with your computer, then you should simply hang up. Criminals often claim that computers have been infected with malware, viruses, they may also offer you a refund in connection with your internet service or suggest that your bank account is being targeted by cyber criminals.

“If in doubt hang up and call the organisation in question using a number you have obtained via a reliable source. If you believe you have fallen victim to a fraud like this, please report it to Action Fraud either online or by phone on 0300 123 2040.”

Abrahim Bakhtiar, CELA Senior Attorney at Microsoft Digital Crimes Unit, said:

“Criminals are always seeking new and increasingly clever ways to deceive people and steal their money. We’d like to reassure everyone that Microsoft will never cold call you out of the blue to offer tech support or send you pop ups on your computer asking you to call a number. If you do need help, then get in touch with us directly at”

Mike Andrews the lead co-ordinator for the National Trading Standards eCrime Team, said:

“We began investigating this group after they came to the attention of the National Fraud Intelligence Bureau in late 2018. This is a good example of National Trading Standards, the National Fraud Intelligence Bureau, the police and several companies including Microsoft, Epson, BT, Brother, and Hewlett Packard, working together.”

Notes to Editors

Notes to Editors

About National Trading Standards

- National Trading Standards provides leadership influence, support and resources to help combat consumer and business detriment locally, regionally and nationally

- The National Trading Standards Board is a group of senior and experienced local government heads of trading standards, representing all trading standards services across England and Wales. The Board has been set up by the Government as part of changes to the consumer protection landscape and an enhanced role for trading standards.

- National Trading Standards teams are based within local authority trading standards services

- For more information please visit

*Details of losses reported to Action Fraud. Please note losses have not been individually verified.

Month-Year: Reports: Losses:
January-2017 2,769 £1,387,646.04
February-2017 2,791 £1,459,292.69
March-2017 2,648 £2,463,299.44
April-2017 2,434 £1,621,598.20
May-2017 2,644 £1,862,399.30
June-2017 2,209 £1,443,443.33
July-2017 1,310 £573,485.22
August-2017 1,208 £515,232.33
September-2017 1,566 £1,341,653.03
October-2017 1,382 £1,217,986.46
November-2017 2,096 £1,913,903.27
December-2017 1,562 £1,696,431.99
Total: 24,619 £17,496,371.30
Month-Year: Reports: Losses:
January-2018 1,732 £2,208,706.98
February-2018 2,201 £2,333,768.48
March-2018 2,058 £2,099,766.83
April-2018 2,079 £2,310,844.49
May-2018 1,864 £1,818,141.75
June-2018 1,835 £2,360,705.15
July-2018 2,144 £2,572,535.79
August-2018 2,109 £1,900,798.01
September-2018 1,972 £2,593,779.85
October-2018 1,827 £2,033,477.27
November-2018 2,262 £3,266,953.14
December-2018 1,403 £2,288,773.99
Total: 23,486 £27,788,251.73