Over £100,000 Returned During Scam Mail Crackdown

More than 6,000 people have had money returned to them as a result of a new crackdown on prize draw mail scams.

This action is part of an initiative launched in June by the National Trading Standards Scams Team and Royal Mail to return seized responses to mail scams before the money reaches the hands of scammers.

So far over 6,000 items of mail have been returned as part of the operation in the UK and more than £108,000 has been returned to victims. An additional 4,000 replies to suspected scam mail are currently being assessed with a view to returning the money contained within them. Importantly, people are receiving their money alongside a letter or visit from a local trading standards officer informing them that they have been a victim of a prize draw scam. It is hoped this will deter them from responding to such mail in future.

Prize draw scams are notorious for targeting the elderly and other vulnerable people, who are less likely to realise that the mail is a scam. Victims in this operation have been identified as coming from across the UK and include an 82-year-old woman who was previously distressed about whether the prize draws she was entering were genuine.

Lord Toby Harris, Chair of National Trading Standards, said:

“To have reunited so many people with so much money in the months since the project launched is a great achievement and I’m incredibly proud of the work the teams are doing. But our job isn’t finished. We are determined to prevent as much money as possible reaching the hands of these criminals, sending an ever louder message to the scammers that their cowardly activities will not be tolerated.”

Louise Baxter, Head of the National Trading Standards Scams Team, said:

“It is often very difficult to persuade vulnerable, often elderly, individuals that letters telling them they have won large sums of money are scams. The fact that we are able to directly contact them with the money they sent, along with very clear advice, should really help to break the cycle in so many cases. Every cheque or money returned is another person helped and another blow to the criminals, so I’m delighted with the progress made so far and we look forward to continuing this important work.”

“Anyone who thinks they may be a victim of prize draw scams, or thinks someone they know may have been, should get in touch with Action Fraud by calling 0300 123 2040.”

Tony Marsh, Director of Security, Royal Mail said:

“Royal Mail does not want any of its customers to be targeted by scammers or to suffer loss as a result of its services. We are very pleased to be part of this initiative to protect some of our most vulnerable customers. People who want to make us aware of potentially fraudulent mail so that we can then work with the relevant authorities to investigate and take action can write to Royal Mail at Freepost Scam Mail or call us on 03456 113 413 or email”

It is estimated that prize draw scams cost the UK public £60 million per year, with an estimated 380,000 members of the public falling victim each year.

As part of its work to crack down on mail scams, the National Trading Standards Scams Team has also obtained a list of 160,000 people who have been identified by scammers as repeat victims. These names are being passed to local trading standards officers who are contacting individuals to make them aware they are being targeted.


For media enquiries, interview requests or more information please contact the National Trading Standards press office on 020 7025 7570 or e-mail

Notes to Editors

National Trading Standards Board

The National Trading Standards Board is a group of senior and experienced local government heads of trading standards, representing all trading standards services across England and Wales. The Board has been set up by the Government as part of changes to the consumer protection landscape and an enhanced role for trading standards.

The National Trading Standards Board provides leadership influence, support and resources to help combat consumer and business detriment locally, regionally and nationally.

National Trading Standards Scams Team

The National Trading Standards Scams Team works in partnership with other agencies across the country to identify and support victims of mass marketing fraud.

The National Trading Standards Scams Team is funded by the National Trading Standards Board to help tackle mass marketing scams

Trading Standards Scotland

Trading Standards Scotland (TSS) is funded by the Department of Business Innovation and Skills (BIS) to undertake coordination and enforcement of cross boundary and national casework.

TSS works closely with the NTSB and NTSST to ensure all relevant information is shared.

For any additional press enquiries, please contact Laura Jamieson on 0141 577 3320.