Know your rights - the week long campaign run by Citizens Advice and Trading Standards
The week long campaign is run by Citizens Advice and Trading Standards and aims to help consumers learn more about their new rights under the Consumer Rights Act 2015.
The Act came in to force on the 1st October and sees the biggest changes for some time in consumer law. It reduces eight pieces of legislation into one, making consumer rights clearer and easier to understand. It also gives better protection when buying digital products and shopping online.
If you want to know more about your new consumer rights under the Act, you can find out by:
- following the campaign online using the hastags #ConsumerRights and #NCW15
- visiting the Citizens Advice website
- calling the Citizens Advice helpline number on 03454 04 05 06.
Notes to Editors
About National Trading Standards
National Trading Standards delivers national and regional consumer protection enforcement. Its Board is made up of senior and experienced heads of local government trading standards from around England and Wales with an independent Chair. Its purpose is to protect consumers and safeguard legitimate businesses by tackling serious national and regional consumer protection issues and organised criminality and by providing a “safety net” to limit unsafe consumer goods entering the UK and protecting food supplies by ensuring the animal feed chain is safe.