Our Priorities
Our Priorities

Our Priorities

Each year NTS undertake a strategic assessment which uses our intelligence sources to identify the key national threats, emerging issues and allows us to identify our priority areas for action.

National Tasking Group

We have established a National Tasking Group that tasks intelligence development, assigns investigations and enforcement work to be undertaken nationally and regionally. It proactively tasks work around the National Trading Standards priority areas and considers requests for support that come via trading standards regional tasking groups, National Trading Standards Teams and other enforcement agencies.

This is to ensure there are no enforcement gaps or duplication between national, regional and local consumer and business protection enforcement (subject to available resources) on these priority areas.


Work to tackle these priorities is delivered by trading standards, locally, regionally and nationally and with the support and advice of our Consumer Protection Partners.

Most of the work on our priorities is delivered through the work of our teams but we also undertake other activities to tackle priorities. This work is often shorter term, specific to an issue and can be delivered by any appropriate Trading Standards group.

Our current priorities are:

Mass Marketing Fraud - This area of work is delivered primarily by the NTS Scams Team through its disruption work and by supporting local authorities to engage with victims across England and Wales.

Doorstep crime and cold calling: As well as the work of our Regional Investigation Teams and the NTS Scams Team, we have produced training and guidance for Local Authority trading standards officers to assist them with tackling this wide ranging crime.

Fulfilment houses. As well as a number of investigations conducted by our regional investigation teams, we have worked with HMRC on joint days of action with local trading standards. An NTS fulfilment house enforcement toolkit, based on knowledge, experience, good practice and lessons learned, has been produced for Local Authority trading standards officers.

Fair trading - used cars This work is primarily delivered at local level with a number of investigations supported by NTS; focussing on regional most complained about traders. Market disruption activities are focussed on market enablers, for example mileage adjustment service providers. We have developed guidance for Local Authority trading standards officers on sources of data on mileage and vehicle history.

Fair trading – energy related fraud This work is delivered via our Regional Investigations teams with ongoing investigations in this area. We are in the early stages of this work stream and developing other activities to disrupt and prevent this area of fraud.

Intellectual property – supply chains in markets. This work tackles the suppliers of counterfeit products to disrupt supply chains to markets of illicit goods. Led by one of our Regional Investigation Teams, in the first two years of this work we have seized counterfeit goods to the value of c. £4m and held over £0.5m in recovered assets.

NTS, regional groups and trading standards services, tackle and disrupt the supply of illicit goods traded through social media sites and operating internet scams, through NTS membership of the National Markets Group. We are also undertaking surveillance work at outdoor markets on behalf of the Intellectual Property Office.

Knife crime. The Home Office have provided funds to NTS to carry out focused work in relation to the underage sales of knives. This is part of their commitments in the Serious Violence Strategy which was published in April 2018.

NTS work is a small part of the wider action the Home Office is undertaking to tackle knife crime. We focus on online sales and face to face purchases to young people in areas identified by the Home Office as having particular issues with knife crime. The aim of the work includes improved intelligence on availability of on line purchases of knives and deterring businesses from selling knives to under 18’s.

Consumer Harm Report 2019

27th November 2019

Organised crime groups are playing an increased role in doorstep crime and other scams, according to the annual Consumer Harm Report published today by National Trading Standards.

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Protecting Consumers & Safeguarding Businesses

The National Trading Standards Work Areas

National Trading Standards has teams overseeing a range of issues, from copycat websites to doorstep crime.

Work Areas

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